Bajlok Privacy Policy – Our firm commitment to protecting your information

1Introduction

Welcome to Bajlok. Bajlok is a trusted online gaming platform for Bangladeshi players, offering a wide range of games including casino, Live Casino, Sports Betting, fish games, and bingo. When you use our services, you share certain personal information with us. This Privacy Policy clearly explains how Bajlok collects that information, how it is used, and how it is kept secure.

This Privacy Policy applies to the bajlok.onl website and all associated services. By using bajlok.onl, you are deemed to have agreed to this policy. If you disagree with any part of it, please refrain from using our platform and contact our support team.

Bajlok believes privacy is a fundamental right. That is why we collect only the information we need, keep it secure, and never use it for unnecessary purposes without your consent.

2What information we collect

Bajlok collects two types of information from you – what you provide directly and what is gathered automatically while you use the platform.

Directly Provided Information:

• Your name, email address, and phone number provided at the time of registration.
• National ID or passport details collected for identity verification purposes.
• Mobile banking number for deposits and withdrawals (bKash, Nagad, Rocket).
• Messages and information shared when contacting our support team.
• Information submitted when participating in promotional offers.

Automatically Collected Information:

• IP address and device type.
• Browser type and operating system.
• Browsing behavior on the website and game play history.
• Login timestamps and session-related information.
• Data collected from cookies and web beacons.

3How Your Information Is Used

Bajlok uses your information only for specific, legitimate purposes. The key uses are outlined below:

To opt out of promotional emails or SMS at any time, contact our support team or adjust your notification settings from within your account.

4Data Sharing & Disclosure Policy

Bajlok does not sell your personal information to third parties. However, limited information may be shared in certain circumstances:

• Service Provider Partners: We share only the minimum necessary data with trusted third parties for payment processing, technical support, and analytics. These partners are contractually bound to uphold Bajlok's privacy standards.
• Legal obligations: Data may be disclosed in response to a formal request from a regulatory body or law enforcement authority under applicable laws of Bangladesh.
• Fraud Prevention: Data may be shared with relevant authorities to prevent active fraud or money laundering.
• Business Transfer: Members will be informed in advance of any changes to Bajlok's business structure.

5Cookie Policy

Bajlok uses cookies on its website to help improve your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: These are essential for the website's core functionality. They are used to maintain login sessions and ensure security.
• Functional cookies: These cookies are used to remember your preferences, such as language settings.
• Analytics Cookies: These cookies are used to understand the number of website visits and user behavior.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain website features.

6Security Measures

Bajlok employs industry-standard security technology to protect your information. Our security framework is outlined below:

• All data transfers are encrypted via TLS/SSL protocol.
• Stored data is protected with AES-256 encryption.
• Firewalls and intrusion detection systems are active to prevent unauthorized server access.
• Regular security audits and penetration tests are conducted.
• Employee access to information is restricted to the minimum necessary.
• Automated alerts are triggered when a suspicious login is detected.

7Your rights

As a Bajlok member, you have the following rights over your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Withdraw Consent: Consent given for marketing communications may be withdrawn at any time.
• Right to Portability: You may request a copy of your information in a readable format.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

8Data Retention Period

Bajlok retains your information only for as long as necessary. The general rules are:

• Account-related information is retained for as long as the account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure, as required by legal obligations.
• Customer support messages may be retained for up to 2 years.
• Analytics data may be retained long-term in anonymized form.

Once legal obligations have been fulfilled, your information is securely deleted or anonymized.

9Protection of Minors' Data

Bajlok strictly refrains from providing services to anyone under 18. We do not knowingly collect or store personal information from minors.

If a minor is found to have registered by mistake, their account will be immediately closed and all associated data will be deleted.

10Policy Changes

Bajlok may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the following methods:

• Notifications will be sent to your registered email address.
• A clear notice will be posted on the website homepage.
• The last updated date at the top of this page will be revised accordingly.

Continued use of Bajlok after any changes take effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.

11Get in Touch

For any questions, complaints, or information requests regarding this Privacy Policy, please contact our support team:

• Email: [email protected]
• Support Hours: 7 Days a Week, 24 Hours a Day
• Response Time: Usually within 24–48 hours